What are the CTExcel Service Terms?
These Service Terms describe your wireless voice and data services and cover the use of your device and account, billing and warranty information, your privacy rights and service cancellation. As part of our commitment to putting customers first, we want to make sure that we are clear and transparent in helping you fully understand what we provide. By using our services, you agree to the terms and conditions outlined below.
As you read through these Service Terms, please note that:
Who is CT/CT EXCEL?
In accordance with these Service Terms, CT EXCEL prepaid wireless telecommunications services are provided by or through TELUS Communications Inc. (TELUS), a Canadian wireless mobility carrier. These service terms and conditions form a binding contract between you, as the user, and TELUS, as the service provider of the Service. CT markets the provision of the Service to you on behalf of TELUS. CT is your contact for managing service-related issues. CT EXCEL® is a trade- mark of CT, used by TELUS under license.
How does CT EXCEL prepaid service work?
Can the terms of service change?
Yes, we have the right to change any of the terms of service at https://www.ctexcel.ca/ , including rates, without notice. By purchasing service after a change is posted, including by continuing to top up your account, you accept the current terms of service. You can cancel service at any time, without penalty or cancellation fees.
Your Mobile Services
What limits apply to my service?
You can only use our service for your own individual use, with compatible devices and in compliance with the law. You also agree not to:
Where will I have coverage?
Our service covers almost all of the populated areas in Canada. Coverage areas, and the connectivity in these areas, will depend on the availability of network facilities. These are subject to change from time to time, without notice.
Can I stay connected when I travel outside of Canada?
Roaming service on the prepaid platform is available only in the United States with telecommunications companies that have compatible network technology and within their coverage areas. There may also be times when you are charged for roaming while still within TELUS coverage areas. This will happen if your device’s radio signal is picked up by a cell tower located in the coverage area of another wireless service provider.
When you are roaming, you will be connected using the services of another wireless service provider. As a result, you will be responsible for all applicable charges, and are subject to the terms and conditions of the service as imposed by that other provider (these may include limitations of liability and possibly the provision of unwanted services and content). Please keep in mind that special numbers for emergency services and operator assistance may vary by country so dialling the numbers that you use in Canada may not work. It is your responsibility to look up and use country-specific numbers when roaming outside of Canada.
Will my CT EXCEL services always work in TELUS coverage areas?
We monitor our networks to keep them running continuously. However, there are times when TELUS must temporarily suspend or restrict the service to maintain, restore or repair the network. Also, to ensure fair network access to all users, TELUS may manage network resources using methods including, but not limited to:
For a description of TELUS’ network management practices please see telusmobility.com/optimization.
In addition, service failure or interruptions can occur due to events beyond our reasonable control. These may include:
Do I own my wireless telephone number?
You have the right to take (or “port”) your phone number to another Canadian telecommunications service provider. However, please note that you do not own your number. If you leave CT EXCEL Services and choose not to take your phone number with you, we have the right to assign your number to another customer.
Your wireless device(s)
Can I use any device with the service?
Although TELUS’ networks are able to support a wide range of devices, not all devices will work on our networks. Your wireless device and software must meet our standards to access our service and operate properly with our service. Such standards may change from time to time at our sole discretion and you are responsible for updating your device and software as necessary to meet these standards. We may also remotely update and change the software and settings on your device at any time without notice to ensure that it continues to operate properly on our service. A device that has been reported lost or stolen cannot be used with the service.
Who is responsible if someone else uses my account?
You are responsible for your account and for the activities of anyone who uses it. To prevent unauthorized use, you must maintain the confidentiality of the login names, passwords and other identification methods that you use to access your account.
If any person makes a claim against CT and/or TELUS in connection with the use of our service or of any device on your account, you will indemnify CT and/or TELUS against any loss or expense that CT and /or TELUS may incur, including any judgment made against us.
How is user content managed?
The internet can be used to spread viruses and other malicious content. TELUS, as your network service provider, has the right, but not obligation, to monitor or log any internet site or use of the service. This allows us to enhance operating efficiencies and to protect us and our customers from spam, malicious content and other unlawful activity. If we believe any internet capability or data accessed through our service is in violation of any of the Service Terms, we have the right to remove or block it.
To enable you to post content to the internet using the service, you grant us and our service providers a world-wide, royalty-free, unrestricted license to use, copy, adapt, transmit, display, communicate and create compilations and derivative works from this content.
How long is content kept on my account?
We may delete, without notice, messages and emails that have been stored on your account for more than thirty days. We may also delete, without notice, any user content stored by or for us that is not accessed in thirty-day period and all third-party content that has not been accessed for more than ninety days. We are not responsible for the actions of any third party service, application or content provider.
How services are charged
How are voice and data usage calculated?
Charges for voice calls are based on the airtime used when you make and receive calls on your mobile phone. Voice airtime is calculated, for both incoming and outgoing calls, from the time the call is initiated to the time it is disconnected, including the time used to route the call through the network and any ring time. Voice calls are charged on a per minute basis and the airtime for each voice call is rounded up to the nearest minute.
Long distance charges are incurred when you make voice calls from one local calling area to another and also for all calls you receive when outside your local calling area. Long distance calls use local airtime minutes, which are charged at the rate specified for the voice service active on your account. If your device’s radio signal is picked up by a cellular tower outside of your local calling area, the call may be treated as long distance or roaming, based onto your rate plan.
All data usage is rounded up each session to the nearest kilobyte.
What should I do if my device is lost or stolen?
If your device is lost or stolen, please contact CT immediately. You will continue to be responsible for pre-authorized top-ups on your account until you notify us. Following notification of the loss or theft, CT will suspend pre-authorized payment.
Are there any warranties on my service?
Since wireless telecommunications are delivered by radio waves, they are subject to factors that cannot reasonably be controlled. For this reason, neither TELUS nor CT guarantees timely, secure, error-free or uninterrupted service or that you will always receive your messages or data. To the extent permitted by law, legal warranties and conditions (implied or statutory) do not apply to the service
What limitations apply to any claim made against us?
Neither TELUS nor CT is responsible for:
1. Libel, slander, defamation or the infringement of copyright from material or messages transmitted from your property or premises or recorded by your equipment or our equipment;
2. Damages arising out of your act, default, neglect or omission in the use or operation of equipment provided by us;
3. Damages arising out of the transmission of material or messages over our networks on your behalf, which is in any way unlawful; or
4. Any act, omission or negligence of other companies or telecommunications systems in relation to the provision of the service to you, when the facilities of such other companies or telecommunications systems are used to establish connections to or from facilities equipment controlled by you.
To the fullest extent permitted by law, neither CT nor TELUS will be liable to you or to any other person for any damages or expenses (including loss or profits, loss of earnings, loss of business opportunities, loss of data, economic loss or other similar loss, or punitive damages) arising out of or in connection with the use or failure of the service, whether caused by negligence or otherwise, and whether claimed in contract, tort or otherwise.
These limitations of liability extend to the benefit of third party providers of audio or audiovisual programming services delivered to your device through the service. In the case of the provision of emergency services on a mandatory basis, our liability to you, except in cases where negligence on the part of CT and/or TELUS results in physical injury, death or damage to your property or premises, is limited to twenty dollars.
None of the limitation of liability stated above apply in cases of deliberate fault, gross negligence or anti-competitive conduct on the part of CT and/or TELUS or in case of breach of contract where the breach results from our gross negligence.
How is my privacy protected?
Your privacy is important to us. We have a long-standing policy of protecting the privacy of our customers in all of our business operations. Our respective Privacy Policies set out the principles that govern the collection, use and disclosure or our customers’ personal information and reflects our continuing commitment to protecting their privacy.
Ending your services
Can I cancel my service at any time?
Yes. To cancel your service, contact CT EXCEL with the date you want the cancellation to be effective.
Can I take my number to another provider?
Yes, you have the right to take or “port” your number to another Canadian telecommunications company.
Can CT or TELUS cancel my service?
We will only suspend or cancel your service if you have not complied with the Service Terms or any other service agreement you have with us (or if we reasonably believe that either may occur). We may also suspend or cancel your service for any reason, upon 30 days’ notice to you. Upon suspension or cancellation, we will have no obligation to maintain any voicemail, messages, contact information or other content related to your use of the Service and you agree all such messages, information and content may be deleted immediately without notice to you.
Do you have a complaint regarding your telecommunications service that we haven’t been able to resolve? The Commissioner for Complaints for Telecommunications Services (CCTS) may be able to assist you: www.ccts-cprst.ca or 1-888-221-1687.
China Telecom (Canada) Corporation
Last Revised: <September>, 2022
We generally obtain your consent prior to collecting, and in any case, prior to using or disclosing your personal information. You may provide your consent to us either orally, electronically or in writing. The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations you might have in the circumstances.
If you wish to withdraw your consent to our collection, use or disclosure of your Personal Information, please contact us using the information in the “How to Contact Us” section below. Where feasible or required by applicable law, we will generally accommodate requests to withdraw consent – subject to legal or contractual restrictions. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.
We may collect, use, and disclose different kinds of personal information, depending on our relationship with you. The primary way that we may collect information about you is by asking you to provide it to us, in connection with registering to use our website, ordering our services or requesting information from us. Below you will find more information about the types of personal information that we may collect and the purposes for which we collect that information:
Cookies. “Cookies” are text files, which may be encrypted, containing small amounts of information that a server may download to your computer or mobile device when you visit a website, use an application, or access an advertisement or widget on a website. When you return to a website, your browser retrieves and sends the information in the cookie to the website’s server. Cookies facilitate efficient navigation on websites, identify and remember individual user personal preferences gleaned from use of a website, authenticate log-in information, and gather website user information. Some cookies, knowns as “Session Cookies,” store a session ID only for a particular browsing session. Such cookies store information about pages you view and allow you to easily navigate from one page to another during the browsing session, but are deleted from your computer when the session is over. Other cookies, known as “Persistent or Tracking Cookies,” retain user preferences for future browsing sessions on a website by the same user. Such cookies assign a unique ID to the user’s browser and are not deleted when the browser is closed.
The cookies we may use on our website are deployed to help our websites function or to improve our advertising and marketing initiatives.. They ensure that you can effectively navigate our website to access your desired content when you visit our websites and help us provide marketing and advertising that is relevant and engaging to you.
You may be able to adjust your browser or device settings to notify you when new cookies are placed on your device, limit acceptance of certain cookies, make them expire, or disable them entirely. However, disabling certain cookies may impair your use of our websites. It is always a good practice to secure your device against possible problems caused by cookies on the internet. For more information about cookies, please see https://www.allaboutcookies.org.
Interest-based Ads. We permit third-party online advertising networks, social media companies and other third-party services to collect information about your use of our online services over time so that they may play or display personalized or interest-based ads on our online services, on other websites, apps or services you may use, and on other devices you may use. The information used for interest-based advertising may be collected through cookies or other tracking technologies. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research. Certain tracking technologies we use are related to advertising networks, and through those technologies we may share certain information such as IP addresses. Please note that the information we share with those advertising networks might be combined with other information about you that those networks may have collected from other sources.
Our Use of Your Personal Information
We may also use your personal information for such other purposes as you may consent from time to time, or as otherwise required or permitted by law.
Because the Company is part of a world-wide group of affiliated companies that often combine resources to provide you with international connectivity, we may transfer or disclose your personal information to our affiliates and service providers outside of Canada as may be necessary in connection with our provision of international services. Unless prohibited by law or contracts with our customers, we may send personal information outside of Canada for the purposes for which it was collected, including for processing and storage by service providers. While your personal information is outside of Canada it is subject to the laws of the country in which it is located, which may have different data protection laws than Canada. For more information about our policies and practices regarding service providers outside of Canada, contact us using the contact information in the “How to Contact Us” section below.
Unless we have your permission to do otherwise or are required by law, we will disclose your personal information only with our affiliated group companies and with our selected business partners for the purposes of provisioning and providing international services to you where you have requested such services. . In connection with our provision of service to you, your personal information may be accessible by third-party service providers with whom we subcontract, including those who assist us in the provision of our services or who host and maintain our websites or our other services, or who provide billing and other out-sourced services to us. All such service providers commit by written contract to complying with our instructions and to keeping all personal information that they store and use on our behalf secure.
Other than as mentioned above, we may disclose personal information and account information in special cases when legal interests are at stake or where otherwise permitted or required by law. For example, we may disclose such information as is necessary to identify, contact, or bring legal action against someone who may be violating a user agreement or may be causing injury to or interference with us, you, or anyone else that could be harmed by such activities. We may disclose personal information as necessary to collect payment for the services we provide. We may also disclose such information as is requested or required by government or law enforcement officials.
We may share non-personal, non-individual information in aggregate form with selected third parties.
Your Choices About Online Ads
We support the Self-Regulatory Principles for online behavioral advertising (“Principles”) published by the Digital Advertising Alliance and the Digital Advertising Alliance of Canada (“DAA/DAAC”). This means that you may exercise choice regarding the collection of information about your online activities over time and across participating third-party websites for online interest-based advertising purposes. More information about these Principles can be found at www.aboutads.info. If you want to opt out of receiving online interest-based advertisements on your internet browser from advertisers and third parties that participate in the DAA/DAAC program and perform advertising-related services for us and our partners, please follow the instructions at: https://youradchoices.ca/en/tools, or, alternatively, through the Network Advertising Initiative at https://www.networkadvertising.org/choices/.
When you elect to opt-out through these sites, they will place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements. Opt-out cookies only work on the internet browser and device they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to opt out again and some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again. Disabling cookies may limit your ability to use the services.
If you want to opt out of receiving online interest-based advertisements on mobile apps, please follow the instructions at https://youradchoices.ca/en/tools or https://www.networkadvertising.org/choices/ .
We also may use certain forms of display advertising and other advanced features through Google, such as Google Analytics. These features enable us to use data collection technologies to inform, optimize, and display ads based on your past visits to the online services.
Our websites do not target and are not intended for use by children under the age of 13.We do not knowingly collect or maintain personally identifiable information from children under the age of 13.
We have implemented physical, technical, contractual and organizational safeguards in an effort to protect your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. Our websites have security measures in place to protect against the loss, misuse and alteration of information under our control.
Like most companies, we cannot guarantee that our safeguards will always be effective. A breach of security safeguards can result in such risks as phishing and identity theft. In such cases, we act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law.
We may also require you to assist us to safeguard your personal information. For instance, if you use our applications or secure website, you should use unique and strong passwords and never share your passwords with others.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the information in the “How to Contact Us” section below.
Certain information may be transmitted to you by electronic mail. Although it may be illegal to intercept or disclose such messages, the transmissions are not secured.
You may access to the personal information we hold about you at any time by submitting a request to [email protected], and we will provide you with any such personal information to the extent required by applicable laws. Please note that in certain circumstances we may withhold access to your information where we are required to do so by applicable law, or have the right to do so under applicable laws.
You may also challenge the accuracy or completeness of your personal information in our records. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required. Where appropriate, we will transmit the amended information to third parties having access to your personal information. If we are handling your personal information on behalf of a customer, we may refer your correction request to that customer.
We will not charge any costs for you to access your personal information in our records without first providing you with an estimate of the approximate costs, if any.
China Telecom (Canada) Corporation 175 Commerce Valley Dr. W., Unit 210,
Markham, Ontario, Canada L3T7P6