CTExcel® Customer Service Agreement
升级卡 基础卡

CTExcel Service Offered by China Telecom and Powered by TELUS:CTExcel® is a trade- mark of China Telecom Corporation, and is used by TELUS Communications Inc. in Canada under license granted by China Telecom (Canada) Corporation (“China Telecom”). China Telecom is the authorized agent of TELUS for marketing TELUS mobile services in Canada under the CTExcel brand. As used in this order and the Service Terms, "CTExcel" refers to the mobile services of TELUS marketed by China Telecom. China Telecom is your contact for all service-related issues. Your service period will start when the service is activated.

Binding Agreement:This Service Order together with the CTExcel Service Terms, including the CTExcel Privacy Policy, constitute the full and binding legal agreement between you and China Telecom for CTExcel service.

What are the CTExcel Service Terms?

These Service Terms describe your wireless voice and data services and cover the use of your device and account, billing and warranty information, and service cancellation. As part of our commitment to putting customers first, we want to make sure that we are clear and transparent in helping you fully understand what CTExcel provides. By using our services, you agree to the terms and conditions outlined below.

As you read through these Service Terms, please note that:

  • "I," "me," "your" and "you" refer to the CTExcel customer who is responsible for the account;
  • "We," "us" and "our" refer to CTExcel
  • "Device" means any type of wireless telecommunications device that you use to access the CTExcel service, including mobile phones, tablets, Internet keys and more;
  • "Service" means the wireless voice and data services that CTExcel provides within the CTExcel mobility coverage area, and includes wifi Internet access service where available through CTExcel’s wireless network access points; and
  • "Service period" means the term commitment as indicated on your Agreement. For clarity purpose, the Service Period is 30 days for prepaid customers, and a natural month for postpaid customers.
  • “Service Plan” means a package of services offered by CTExcel that may include monthly charges, per-minute air time charges, roaming terms, local service area as well as additional services (such as voicemail, data, or international roaming).

Can CTExcel change the terms of service in my agreement?

Yes, CTExcel has the right to change any of the terms that are outlined in your Agreement, except those covered by the Price Guarantee, if applicable, which we will not change without your consent. Before we make any changes, we will give you at least thirty days' written notice, by bill message, text message or email.

What if I do not agree with the changes that CTExcel makes to my Agreement?

You can cancel your service at any time if you disagree with a price change. If you continue to use the service after thirty days from the effective date indicated in the notice, the new service term will become effective.

Can I transfer my Agreement to someone else?

If you want to transfer your Agreement, you need CTExcel’s consent in advance. You will remain responsible for the use of the service until the transfer is made.

Who is responsible for complying with the CTExcel Service Terms?

On a CTExcel account with multiple users, both the account owner and the actual user of the service are responsible for complying with the Service Terms.

Can any of these Service Terms be void?

It is possible for one or more of the Service Terms to be or become void, prohibited or unenforceable (for example, as a result of a new interpretation of the law). In this case, the particular service term(s) will not apply, but the remaining terms will continue to be binding for both you and CTExcel.

Your CTExcel Services

What limits apply to my use of the CTExcel service?

You can only use CTExcel services for your own individual use, with compatible devices and in compliance with the law. You also agree not to:

  • Resell the service or receive any charge or benefit for the use of the service by any third party;
  • Use the service to send any threatening or obscene material or to harass, embarrass or invade the privacy of another person;
  • Engage in any activity that could compromise the security of the service or any network or computers on the Internet, or that could interfere with the services of any Internet access provider;
  • Use the service in any way that requires excessive network capacity or that may adversely affect other CTExcel customers or the service;
  • Copy or change the identification functions of the service or your device, or permit anyone other than a CTExcel authorized person to do so;
  • Threaten, abuse or harass any CTExcel Customer Service Rep;
  • Use a device that has been reported lost or stolen to any wireless service provider.
  • Direct calls into a local exchange carrier area for the purposes of generating fees for the local exchange carrier.

A tablet plan only contains data, may only be used with a tablet device, and requires that you maintain a CTExcel mobile phone plan. If these conditions are not met, CTExcel may terminate your tablet plan in accordance with the Service Terms.

Where will I have coverage?

CTExcel service covers almost all of the populated areas in Canada and gives you access to extensive roaming coverage worldwide. Coverage areas, and the connectivity in these areas, will depend on the availability of network facilities. These are subject to change from time to time, without notice.

Can I stay connected when I travel outside of Canada?

Roaming services are available on compatible network technology and the service areas may vary without notice. There may also be times when you are charged for roaming while still within CTExcel coverage areas. This will happen if your device's radio signal is picked up by a cell tower located in the coverage area of another wireless service provider.

When you are roaming, you will be connected using the services of another wireless service provider. As a result, you will be responsible for all applicable charges, and are subject to the terms and conditions of the service as imposed by that other provider (these may include limitations of liability and possibly the provision of unwanted services and content). Please keep in mind that special numbers for emergency services and operator assistance may vary by country so dialling the numbers that you use in Canada may not work. It is your responsibility to look up and use country- specific numbers when roaming outside of Canada.

Roaming services are included for postpaid customers. Postpaid customers are automatically charged when entering a roaming zone.

Roaming services are not automatically provided to prepaid customers. Prepaid customers must buy roaming service online. Otherwise prepaid customers will not have service in a roaming area

Will my CTExcel services always work in CTExcel coverage areas?

We monitor our networks to keep them running continuously. However, there are times when CTExcel must temporarily suspend or restrict the service to maintain, restore or repair the network. Also, to ensure fair network access to all users, CTExcel may manage network resources using methods including, but not limited to:

  • Allocation of bandwidth, which may limit the availability or speed of data service;
  • Filtering for spam and malicious content, which may occasionally result in unintended blocking of inoffensive content; and
  • Restricting the network access available to specific transmission protocols.

In addition, service failures or interruptions can occur due to events beyond CTExcel’s reasonable control. These may include:

  • Atmospheric conditions (including solar activities);
  • Physical obstacles interfering with the transmission of radio signals;
  • Limitations on the capacity of the network to carry traffic from all nearby users;
  • Technical limitations of the systems of other telecommunications companies or limitations of the interconnection of transmission facilities;Defects or failures in network equipment; or
  • Emergency or public safety requirements.

Do I own my wireless telephone number?

You have the right to take (or "port") your phone number to another Canadian telecommunications service provider. However, please note that you do not own your number. This means that if you leave CTExcel and choose not to take your phone number with you we have the right to assign your number to another customer.

You also do not own any group or private direct-connect number, IP address, network equipment identifier, domain name, email address or other identifier assigned by CTExcel. We may, after giving you at least thirty days' notice, change any such numbers without liability.

How is service activated?

To obtain and purchase Services, you must obtain a SIM Card from CTExcel. Then you can activate by either inserting the SIM Card into your phone or by selecting and purchasing a data Service Plan on the CTExcel website at www.ctexcel.ca. All SIM Cards must be activated within ninety (90) days upon the purchase, after ninety (90) days, the activation code will no longer be valid, and you may need to purchase a new SIM Card.

Expiry/Auto Renew: At the end of your service period, if you are a postpaid customer your service will automatically continue on a month to month basis. If you are a prepaid customer, your service will continue on each Service Period only if you selected auto renew or if you pay for the next Service Period’s service prior to the end of the current Service Period, otherwise it will terminate. Current terms and conditions will apply. Any optional features that are not part of your rate plan will be billed at the current rate and appear on your next monthly bill. Promotional features will not be renewed. If your rate plan is no longer available, CTExcel will use the nearest current rate plan to continue service

Is there a trial period?

CTExcel has a customer Satisfaction Guarantee. If you are not satisfied with your service, you can cancel service within 15 days of the start of your service period without a penalty or cancelation fee. You will be responsible for the prorated cost of your rate plan as well as any additional usage charges incurred during the trial period. If you are a person with a disability, this trial period is extended to 30 days and the usage limits are doubled.

How does CTExcel postpaid service work?

As a postpaid service customer, you will receive a monthly bill electronically at the end of the Service Plan cycle. Your first CTExcel bill will contain:

1.Partial regular monthly charges from the activation date to your billing date,
2.Charges to be paid in advance for the next full month on your plan; and
3.Additional charges for usage that exceeds the limits of your rate plan or features.

As a result of the partial charges, your first bill may be lower than usual. Your next bill will better reflect your ongoing monthly charges. Postpaid customers must pay each bill on or before the due date. If no payment is received before the due date, CTExcel shall have the right to suspend the account and stop any service. In that case, you will not have access to any data, voice or text service. CTExcel may email you to remind you to make payment. CTExcel also reserves the right to refer delinquent payments to a collection agent and/or to report the delinquency to a credit rating agency.

How does CTExcel prepaid service work?

To use CTExcel service on a pre-paid basis, you must pay the full-Service Charges for your selected Service Plan in advance, including all Add-ons, in order for the Service Plan to become effective. Your CTExcel Service Plan gives you access to Service for one Service Period at a time; you must use your Service during the designated Service Period. Depending on the time of day that you activate your Service or that your Service expires, your Service Period may not equal the full number of 24 hour days in the Service Period. Your Service Plan will be automatically renewed at the end of the Service Period if you have a sufficient CTExcel service account balance to cover the renewal. However, your service will be suspended if you fail to make full payment for your Service Period renewal when due. In that case, you will not have access to any data, voice or text service. Your service will remain suspended until full payment is received; provided, however, if you do not reinstate service within the required period based upon your Service Plan, your phone number will be reallocated. All airtime purchased on a pre-paid basis is non-refundable and non- transferable. Access to detailed usage records is available through a secure log in onto our website at www.ctexcel.ca ().

All Service Charges are payable by credit card and/or debit card. By clicking "Agree to Terms", you authorize CTExcel to bill your credit card and/or debit card provided at the time of the selection of a Service Plan for the initial Service Period, and all Service Period automatic renewals. If you have checked the auto-renew option when ordering a new SIM Card or renewing a bundle, your credit card will be charged the bundle fee automatically every Service Period.. No refund will be available under this scenario. To terminate service, you will need to cancel the auto-renew option on your CTExcel account or contact Customer Care at the number provided below.

Your wireless device(s)

Can I use any device with my CTExcel service?

CTExcel does not sell or provide handset devices. The SIM Card is compatible, and can be activated, only with cell phones using GSM technology. If you already have a GSM device, you do not need a new device to use CTExcel Service. If you do not already own a GSM device you may acquire one from third party vendor. Any device utilized with CTExcel Service must be compatible with, and not have the potential to harm, the CTExcel networks.

In addition, your wireless device and software must meet CTExcel standards to access our service and operate properly with our service. Such standards may change from time to time at our sole discretion and you are responsible to updating your device and software as necessary to meet these standards. CTExcel may also remotely update and change the software and settings on your device at any time without notice to ensure that it continues to operate properly on our service. A device that has been reported lost or stolen cannot be used with the service. A device may be blacklisted for misuse. If your device is blacklisted for misuse, it will no longer work on the CTExcel network.

Your CTExcel account

Who is responsible if someone else uses my account?

You are responsible for your account and for the activities of anyone who uses it. To prevent unauthorized use, you must maintain the confidentiality of the login names, passwords and other identification methods that you use to access your account.

If any person makes a claim against CTExcel in connection with the use of our service or of any device on your account, you will indemnify CTExcel against any loss or expense that CTExcel may incur, including any judgment made against us.

How does CTExcel manage user content?

The Internet can be used to spread viruses and other malicious content. CTExcel has the right, but not the obligation, to monitor or log any CTExcel Internet site or use of the service. This allows us to enhance operating efficiencies and to protect CTExcel and its customers from spam, malicious content and other unlawful activity. If we believe any Internet capability or data accessed through our service is in violation of any of the Service Terms, we have the right to remove or block it.

To enable you to post content on the Internet using the service, you grant CTExcel and CTExcel's service providers a worldwide, royalty-free, unrestricted licence to use, copy, adapt, transmit, display, communicate and create compilations and derivative works from this content.

Your CTExcel bill

What is included on my monthly bill?

Your bill can include charges for voice calls (including long distance), messaging, data use and purchases that you are entitled to charge to your CTExcel account.

The following explains what is covered under "voice calls" and "data" on your bill:

Voice calls

Charges for voice calls are based on the airtime used when you make and receive calls on your mobile phone. Voice airtime is calculated, for both incoming and outgoing calls, from the time the call is initiated to the time it is disconnected, including the time used to route the call through the network and any ring time. The airtime for each voice call is rounded up to the nearest minute unless your rate plan or feature states otherwise.

Long distance charges are incurred when you make voice calls from one local calling area to another and also for all calls you receive when outside your local calling area. Long distance calls may include the local minutes of your plan and may result in charges for the local airtime minutes that exceed your rate plan or features. If your device’s radio signal is picked up by a cellular tower outside of your local calling area, the call may be treated as long distance.


All data usage is rounded up each session to the nearest kilobyte. Depending upon your Service Plan, data usage may be rounded up at the end of each data session, at the end of your service period, and/or at the time you switch data plans. See www.ctexcel.ca () for your Service Plan details. Text, instant or picture messages and email whether read or unread, sent or received, solicited or unsolicited will count against your data plan. Our Host Carrier uses filters to block spam messages, but we do not guarantee that you will not receive spam or other unsolicited messages, and we are not liable for such messages.

You will be billed airtime rates for all calls active when using 3-way calling and call waiting and any other digital features that require any form of wireless transmittal. For outbound calls, you may be charged airtime for incomplete, busy, and/or no answer calls. With incoming calls, you will be charged airtime upon pressing any key on the mobile phone that answers the call. No credit is given for dropped calls. All calls placed to 911 Emergency are free. Customer cannot place calls to 500, 700, 900, or 976 numbers; or place operator-assisted calls such as third party billed and collect calls. Customer cannot place calls to local or long distance numbers identified as party lines. Customer’s account will be debited additional charges for all features not included.


Any purchases you make from a third party and charge to your CTExcel account are subject to the terms and conditions imposed by that third party. CTExcel only provides a means of payment and does not accept any responsibility for the product or service provided.

What taxes and surcharges apply?

Service Charges are inclusive and cover usage fees as well as applicable taxes and regulatory surcharges. Taxes may include federal, state or local excise, sales, use, property, gross receipts, E-911 or other taxes imposed on CTExcel in connection with the provision of the service. Such taxes do not include any taxes that would be imposed directly on a customer or user of the service. Regulatory surcharges also may be passed through to you. The components and amounts of these taxes and surcharges are subject to change without notice.

How can I manage my spending?

CTExcel provides you with the tools you need to manage your spending. You can check your balance on the website at www.ctexcel.ca () or by dialing the Customer Care number at 1-877-3319871. All plans include roaming notifications and data caps. Roaming notifications are sent by SMS when the phone enters roaming territory and the customer is informed of pay per use rates.

The data cap for each device on the account is set at C$50 of additional charges for data use in Canada and C$100 of additional charges for international data roaming. Each month, CTExcel will send an SMS message to each device that has reached the spending cap. The individual account user can then continue to use data by 1. Logging into Web Self Care 2. Calling into the Self Care automated voice service to accept additional charges. The additional charges will be calculated using the pay per use rates that apply to the user's rate plan and service options. For international data roaming, usage contributing towards the cap starts once the data included in any roaming package you have purchased has been used.

How is extra usage charged?

For postpaid customers, pay-per-use rates apply to usage that exceeds the coverage outlined in your rate plan or features. For prepaid customers, you can either purchase add-ons or wait till the next Service Period to update the data plan in the event of usage exceeding the coverage.

How does billing work if I sign up for pre-authorized payments?

If you choose pre-authorized payments, we will automatically withdraw the amount owing to CTExcel each month from your credit card or bank account. CTExcel will not send you a notice in advance of the amount and date of the debits from your account, although you will continue to receive a bill for your records.

Do I still have to pay my bill if my device is lost or stolen?

If your device is lost or stolen, please contact CTExcel immediately. Within 48 hours of your notification and payment of a charged SIM card fee, CTExcel customer care will send you a new SIM card, at which time the old SIM card will be deactivated. Previously paid Service Charges will not be refunded or prorated. You will continue to be responsible for pre-authorized users on your account until you notify us. Following notification of the loss or theft, CTExcel will suspend pre-authorized payment.

Your warranties

Are there any warranties on my CTExcel service?

Since wireless telecommunications are delivered by radio waves, they are subject to factors that cannot reasonably be controlled. For this reason, CTExcel does not guarantee timely, secure, error- free or uninterrupted service or that you will always receive your messages or data. To the extent permitted by law, legal warranties and conditions (implied or statutory) do not apply to the service.

What limitations apply to any claim made against CTExcel?

CTExcel is not responsible for:

  • Libel, slander, defamation or the infringement of copyright arising from material or messages transmitted from your property or premises or recorded by your equipment or CTExel's equipment;
  • Damages arising out of your act, default, neglect or omission in the use or operation of equipment provided by CTExcel;
  • Damages arising out of the transmission of material or messages over the CTExcel network on your behalf, which is in any way unlawful; or
  • Any act, omission or negligence of other companies or telecommunications systems in relation to the provision of the service to you, when the facilities of such other companies or telecommunications systems are used to establish connections to or from facilities and equipment controlled by you.

To the fullest extent permitted by law, CTExcel will not be liable to you or to any other person for any damages or expenses (including loss of profits, loss of earnings, loss of business opportunities, loss of data, economic loss or other similar loss, or punitive damages) arising out of or in connection with the use or failure of the service, whether caused by negligence or otherwise, and whether claimed in contract, tort or otherwise.

These limitations of liability extend to the benefit of third party providers of audio or audiovisual programming services delivered to your device through the service. In the case of the provision of emergency services on a mandatory basis, our liability to you, except in cases where negligence on the part of CTExcel results in physical injury, death or damage to your property or premises, is limited to the greater of twenty dollars and three times the amount you would otherwise be entitled to receive as a refund for the provision of defective service under your Agreement.

None of the limitations of liability stated above apply in cases of deliberate fault, gross negligence or anti-competitive conduct on the part of CTExcel or in cases of breach of contract where the breach results from our gross negligence.

Your Privacy

Your privacy is important to CTExcel. We have a long-standing policy of protecting the privacy of our customers in all of our business operations. The CTExcel Privacy Policy sets out the principles that govern the collection, use and disclosure of our customers’ personal information and reflects our continuing commitment to protecting their privacy. You can find our Privacy Policy here.

Ending your services with CTExcel

Can I cancel my service at any time?

Yes. To cancel your service, contact CTExcel with the date you want the cancellation to be effective. If you terminate your Service, your termination will be effective at the end of your current service period (unless you port-out your number). You will remain responsible for all service charges for usage through the end of your current service period, and your account balance will be invalid.. If we terminate your service, we will determine the effective date of termination, and you will be responsible for all Service Charges through the effective date of termination.

If your account has no active monthly Service Plan for consecutive ninety (90) days, then your account is also considered canceled. As a result, you lose your number. We will notify you in advance prior to cancellations.

Can I take my number to another provider?

Yes, you have the right to take or "port" your number to another Canadian telecommunications company. If you request that we port your number to another service provider, Service for that number will be terminated when the porting is complete. If you port your number, you will be responsible for all Service Charges until the port-out is complete.

Can CTExcel cancel my service?

CTExcel will suspend or cancel your service if you have not complied with the terms of this Agreement or any other service agreement you have with us (or if CTExcel reasonably believes that either may occur). CTExcel will no longer charge you after the account is suspended or canceled.

What charges am I responsible for when my service ends with CTExcel?

If you cancel your service or if CTExcel cancels it for any reason, you remain responsible for your CTExcel account balance, including all the amounts chargeable to your account up to the time the service is cancelled. Any recurring charges that were billed at the beginning of your billing cycle are not refundable.

For business customers

What do I need to do to make a claim?

If you are an enterprise customer, you must enter into a separate agreement (“Enterprise Agreement”) with CTExcel. The Enterprise Agreement incorporates all of the terms and conditions of this Agreement, as they may be amended from time to time, while also including other terms and conditions that are appropriate for enterprise customers.

Privacy Policy
China Telecom (Canada) Corporation

Privacy Policy

Last Revised: <September>, 2022

Introduction and Overview

This Privacy Policy is maintained by China Telecom (Canada) Corporation (“we”, “us”, or the “Company”). Headquartered in Markham, Ontario, we provide telecommunications and related services to Canadian and foreign customers. Our services are provided to enterprise customers, including other carriers, and we also provide certain mobile services to individual retail customers.
We recognize the importance of privacy. This Privacy Policy sets out our policies and practices regarding the collection, use, and disclosure of personal information that we collect, use, and disclose. Personal information means information about an identifiable individual as described under Canadian privacy laws and may include your name, mailing and/or billing address, email address, phone and fax number, and any other such information. This Privacy Policy also outlines our privacy policies and practices regarding any of your personal information that you may provide to us or that we otherwise collect about you, the choices you have regarding our use and disclosure of that information, how you may access and correct that information, and how you may contact us about privacy issues.

What this Privacy Policy Covers

Consent to Our Collection, Use, and Disclosure of Personal Information

Please review this Privacy Policy carefully. By submitting your personal information to us, you acknowledge that you have read and understood this Privacy Policy and that you consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

We generally obtain your consent prior to collecting, and in any case, prior to using or disclosing your personal information. You may provide your consent to us either orally, electronically or in writing. The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations you might have in the circumstances.

If you wish to withdraw your consent to our collection, use or disclosure of your Personal Information, please contact us using the information in the “How to Contact Us” section below. Where feasible or required by applicable law, we will generally accommodate requests to withdraw consent – subject to legal or contractual restrictions. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.

Our Collection of Personal Information

We may collect, use, and disclose different kinds of personal information, depending on our relationship with you. The primary way that we may collect information about you is by asking you to provide it to us, in connection with registering to use our website, ordering our services or requesting information from us. Below you will find more information about the types of personal information that we may collect and the purposes for which we collect that information:

Identity Information

  • Personal Information collected: name, billing and mailing address, email address, phone number, date of birth, education institution information, payment information (including credit card and debit card information and/or banking information), and credit information.
  • Purposes: To provide services to you to fulfill our contract with you, process payment information, process service orders and provide order confirmations, communicate with you about account-related items, arrange for invoices and billing, screen orders for potential risk or fraud, inform you of any new promotions and services offered, provide notifications regarding service changes or outages, and to improve service offerings.

Subscriber Data

  • Personal Information collected: Information about the amount of use of telecommunications services you purchase, how you purchase and use those services, and related billing and end user information. For billing purposes, our service provider will collect records of the services you use, such as telephone numbers, times, dates, and durations of incoming and outgoing cellular calls, and data usage.
  • Purposes: To provide services to you to fulfill our contract with you, to administer our services, to improve our level of service, and for billing purposes.

Website and Mobile Browsing

  • Personal Information collected: Traffic and usage data, geolocation data (such as precise location information from your device or generated based on IP address), and details of transactions you carry out through our websites and the fulfillment of your orders for our services.
  • Purposes: To allow for the effective loading and navigation of our website, to diagnose problems with our servers and administer our websites, to perform analytics on Site usage (including to determine demographic information, interests and behaviour), to improve the effectiveness and efficiency of our operations, products, services and programs in accordance with customer preferences.

Customer Support Information

  • Personal Information collected: Name, email address, phone number, and records of date and time of contact.
  • Purposes: To respond to your inquiries, complaints or requests for customer service, and provide notifications regarding service changes or outages.

Online Activity Tracking

Cookies. “Cookies” are text files, which may be encrypted, containing small amounts of information that a server may download to your computer or mobile device when you visit a website, use an application, or access an advertisement or widget on a website. When you return to a website, your browser retrieves and sends the information in the cookie to the website’s server. Cookies facilitate efficient navigation on websites, identify and remember individual user personal preferences gleaned from use of a website, authenticate log-in information, and gather website user information. Some cookies, knowns as “Session Cookies,” store a session ID only for a particular browsing session. Such cookies store information about pages you view and allow you to easily navigate from one page to another during the browsing session, but are deleted from your computer when the session is over. Other cookies, known as “Persistent or Tracking Cookies,” retain user preferences for future browsing sessions on a website by the same user. Such cookies assign a unique ID to the user’s browser and are not deleted when the browser is closed.

The cookies we may use on our website are deployed to help our websites function or to improve our advertising and marketing initiatives.. They ensure that you can effectively navigate our website to access your desired content when you visit our websites and help us provide marketing and advertising that is relevant and engaging to you.

You may be able to adjust your browser or device settings to notify you when new cookies are placed on your device, limit acceptance of certain cookies, make them expire, or disable them entirely. However, disabling certain cookies may impair your use of our websites. It is always a good practice to secure your device against possible problems caused by cookies on the internet. For more information about cookies, please see https://www.allaboutcookies.org.

Analytics. We also may use certain forms of display advertising and other advanced features through Google Analytics. For more information on the use of Google Analytics, please visit Google’s privacy policy here. You can also view available Google opt-out options in the How to Opt Out of Google Data Collection section below.

Interest-based Ads. We permit third-party online advertising networks, social media companies and other third-party services to collect information about your use of our online services over time so that they may play or display personalized or interest-based ads on our online services, on other websites, apps or services you may use, and on other devices you may use. The information used for interest-based advertising may be collected through cookies or other tracking technologies. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research. Certain tracking technologies we use are related to advertising networks, and through those technologies we may share certain information such as IP addresses. Please note that the information we share with those advertising networks might be combined with other information about you that those networks may have collected from other sources.

You have a variety of tools to control the data collected by cookies, web beacons, and similar tracking technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies. You may also opt-out of interest-based ads from us and third-parties by blocking third party cookies. Please refer to the Your Choices About Online Ads section below for more information about the choices and opt-out options you may have in relation to those practices.

Our Use of Your Personal Information

Use by the Company

In addition to the purposes set out above, we may use your personal information to:

  • provide access to our websites;
  • process service order(s);
  • provide services, including to process billing and payment information;
  • administer services;
  • analyze the use of our websites and services on a personalized or aggregated basis to gather broad demographic information, interests, and behavior so that we may better tailor our websites and services in accordance with customer preferences;
  • process IP addresses to help diagnose problems with our servers and administer our websites;
  • inform customers of any new promotions and services offered, improve our level of service and provide notifications regarding service changes or outages or in order to carry out market research;
  • investigate any complaints or other inquiries customers may submit to us;
  • if you apply for employment with us, process your application;
  • investigate legal claims;
  • enforce the terms of the agreements for our products and services;
  • protect our rights, operations or property; and,
  • allow us to pursue available remedies or limit the damages that we may sustain.

We may also use your personal information for such other purposes as you may consent from time to time, or as otherwise required or permitted by law.

Sharing with Others and International Transfer and Storage of Personal

Because the Company is part of a world-wide group of affiliated companies that often combine resources to provide you with international connectivity, we may transfer or disclose your personal information to our affiliates and service providers outside of Canada as may be necessary in connection with our provision of international services. Unless prohibited by law or contracts with our customers, we may send personal information outside of Canada for the purposes for which it was collected, including for processing and storage by service providers. While your personal information is outside of Canada it is subject to the laws of the country in which it is located, which may have different data protection laws than Canada. For more information about our policies and practices regarding service providers outside of Canada, contact us using the contact information in the “How to Contact Us” section below.

Unless we have your permission to do otherwise or are required by law, we will disclose your personal information only with our affiliated group companies and with our selected business partners for the purposes of provisioning and providing international services to you where you have requested such services. . In connection with our provision of service to you, your personal information may be accessible by third-party service providers with whom we subcontract, including those who assist us in the provision of our services or who host and maintain our websites or our other services, or who provide billing and other out-sourced services to us. All such service providers commit by written contract to complying with our instructions and to keeping all personal information that they store and use on our behalf secure.

Other than as mentioned above, we may disclose personal information and account information in special cases when legal interests are at stake or where otherwise permitted or required by law. For example, we may disclose such information as is necessary to identify, contact, or bring legal action against someone who may be violating a user agreement or may be causing injury to or interference with us, you, or anyone else that could be harmed by such activities. We may disclose personal information as necessary to collect payment for the services we provide. We may also disclose such information as is requested or required by government or law enforcement officials.

We may share non-personal, non-individual information in aggregate form with selected third parties.

Your Choices About Online Ads

How to Opt Out of Online Advertising in Internet Browser

We support the Self-Regulatory Principles for online behavioral advertising (“Principles”) published by the Digital Advertising Alliance and the Digital Advertising Alliance of Canada (“DAA/DAAC”). This means that you may exercise choice regarding the collection of information about your online activities over time and across participating third-party websites for online interest-based advertising purposes. More information about these Principles can be found at www.aboutads.info. If you want to opt out of receiving online interest-based advertisements on your internet browser from advertisers and third parties that participate in the DAA/DAAC program and perform advertising-related services for us and our partners, please follow the instructions at: https://youradchoices.ca/en/tools, or, alternatively, through the Network Advertising Initiative at https://www.networkadvertising.org/choices/.

When you elect to opt-out through these sites, they will place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements. Opt-out cookies only work on the internet browser and device they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to opt out again and some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again. Disabling cookies may limit your ability to use the services.

How to Opt Out of Online Advertising in Mobile Applications

If you want to opt out of receiving online interest-based advertisements on mobile apps, please follow the instructions at https://youradchoices.ca/en/tools or https://www.networkadvertising.org/choices/ .

How to Opt Out of Google Data Collection

We also may use certain forms of display advertising and other advanced features through Google, such as Google Analytics. These features enable us to use data collection technologies to inform, optimize, and display ads based on your past visits to the online services.

Effect of Opting Out

Please note that when you opt-out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our online services. It means that the online ads that you do see from DAA program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our online services, including for analytics and fraud prevention as well as any other purpose permitted under the DAA/DAAC’s Principles.

Online Privacy Policy for Children

Our websites do not target and are not intended for use by children under the age of 13.We do not knowingly collect or maintain personally identifiable information from children under the age of 13.

Data Protection and Security

We have implemented physical, technical, contractual and organizational safeguards in an effort to protect your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. Our websites have security measures in place to protect against the loss, misuse and alteration of information under our control.

Like most companies, we cannot guarantee that our safeguards will always be effective. A breach of security safeguards can result in such risks as phishing and identity theft. In such cases, we act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law.

We may also require you to assist us to safeguard your personal information. For instance, if you use our applications or secure website, you should use unique and strong passwords and never share your passwords with others.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the information in the “How to Contact Us” section below.

Certain information may be transmitted to you by electronic mail. Although it may be illegal to intercept or disclose such messages, the transmissions are not secured.

Requesting Your Personal Information, Making Changes and Notifying Us of Privacy Issues

You may access to the personal information we hold about you at any time by submitting a request to [email protected], and we will provide you with any such personal information to the extent required by applicable laws. Please note that in certain circumstances we may withhold access to your information where we are required to do so by applicable law, or have the right to do so under applicable laws.

You may also challenge the accuracy or completeness of your personal information in our records. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required. Where appropriate, we will transmit the amended information to third parties having access to your personal information. If we are handling your personal information on behalf of a customer, we may refer your correction request to that customer.

We will not charge any costs for you to access your personal information in our records without first providing you with an estimate of the approximate costs, if any.

Third-Party Websites and Services

We may provide links to third-party websites for your convenience and information. We may also make opportunities available to you to purchase, subscribe to, or use other products and online services from third parties with different privacy practices, and those other products and online services are governed by their respective privacy statements and policies. This Privacy Policy does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third-party privacy policies prior to using third-party websites, products or services

How to Contact Us

If you have any questions or complaints about this Privacy Policy, the personal information we collect, or how we use and disclose that information, please contact us at [email protected] or by writing to us at the following address:

China Telecom (Canada) Corporation 175 Commerce Valley Dr. W., Unit 210,

Markham, Ontario, Canada L3T7P6

Changes to the Policy

We reserve the right to modify this Privacy Policy from time to time. We will post any changes to our Privacy Policy on our website. When changes are made to this Privacy Statement, they will become immediately effective when published in a revised Privacy Policy posted on our website. We may also communicate the changes to this Privacy Policy through our services or by other means.