Privacy Policy

China Telecom (Canada) Corporation

Privacy Policy

Last Revised: <September>, 2022

Introduction and Overview

This Privacy Policy is maintained by China Telecom (Canada) Corporation (“we”, “us”, or the “Company”). Headquartered in Markham, Ontario, we provide telecommunications and related services to Canadian and foreign customers. Our services are provided to enterprise customers, including other carriers, and we also provide certain mobile services to individual retail customers.
We recognize the importance of privacy. This Privacy Policy sets out our policies and practices regarding the collection, use, and disclosure of personal information that we collect, use, and disclose. Personal information means information about an identifiable individual as described under Canadian privacy laws and may include your name, mailing and/or billing address, email address, phone and fax number, and any other such information. This Privacy Policy also outlines our privacy policies and practices regarding any of your personal information that you may provide to us or that we otherwise collect about you, the choices you have regarding our use and disclosure of that information, how you may access and correct that information, and how you may contact us about privacy issues.

What this Privacy Policy Covers

Consent to Our Collection, Use, and Disclosure of Personal Information

Please review this Privacy Policy carefully. By submitting your personal information to us, you acknowledge that you have read and understood this Privacy Policy and that you consent to our collection, use, and disclosure of your personal information in accordance with this Privacy Policy.

We generally obtain your consent prior to collecting, and in any case, prior to using or disclosing your personal information. You may provide your consent to us either orally, electronically or in writing. The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations you might have in the circumstances.

If you wish to withdraw your consent to our collection, use or disclosure of your Personal Information, please contact us using the information in the “How to Contact Us” section below. Where feasible or required by applicable law, we will generally accommodate requests to withdraw consent – subject to legal or contractual restrictions. In some cases, withdrawal of your consent may mean that we will no longer be able to provide certain products or services.

Our Collection of Personal Information

We may collect, use, and disclose different kinds of personal information, depending on our relationship with you. The primary way that we may collect information about you is by asking you to provide it to us, in connection with registering to use our website, ordering our services or requesting information from us. Below you will find more information about the types of personal information that we may collect and the purposes for which we collect that information:

Identity Information

  • Personal Information collected: name, billing and mailing address, email address, phone number, date of birth, education institution information, payment information (including credit card and debit card information and/or banking information), and credit information.
  • Purposes: To provide services to you to fulfill our contract with you, process payment information, process service orders and provide order confirmations, communicate with you about account-related items, arrange for invoices and billing, screen orders for potential risk or fraud, inform you of any new promotions and services offered, provide notifications regarding service changes or outages, and to improve service offerings.

Subscriber Data

  • Personal Information collected: Information about the amount of use of telecommunications services you purchase, how you purchase and use those services, and related billing and end user information. For billing purposes, our service provider will collect records of the services you use, such as telephone numbers, times, dates, and durations of incoming and outgoing cellular calls, and data usage.
  • Purposes: To provide services to you to fulfill our contract with you, to administer our services, to improve our level of service, and for billing purposes.

Website and Mobile Browsing

  • Personal Information collected: Traffic and usage data, geolocation data (such as precise location information from your device or generated based on IP address), and details of transactions you carry out through our websites and the fulfillment of your orders for our services.
  • Purposes: To allow for the effective loading and navigation of our website, to diagnose problems with our servers and administer our websites, to perform analytics on Site usage (including to determine demographic information, interests and behaviour), to improve the effectiveness and efficiency of our operations, products, services and programs in accordance with customer preferences.

Customer Support Information

  • Personal Information collected: Name, email address, phone number, and records of date and time of contact.
  • Purposes: To respond to your inquiries, complaints or requests for customer service, and provide notifications regarding service changes or outages.

Online Activity Tracking

Cookies. “Cookies” are text files, which may be encrypted, containing small amounts of information that a server may download to your computer or mobile device when you visit a website, use an application, or access an advertisement or widget on a website. When you return to a website, your browser retrieves and sends the information in the cookie to the website’s server. Cookies facilitate efficient navigation on websites, identify and remember individual user personal preferences gleaned from use of a website, authenticate log-in information, and gather website user information. Some cookies, knowns as “Session Cookies,” store a session ID only for a particular browsing session. Such cookies store information about pages you view and allow you to easily navigate from one page to another during the browsing session, but are deleted from your computer when the session is over. Other cookies, known as “Persistent or Tracking Cookies,” retain user preferences for future browsing sessions on a website by the same user. Such cookies assign a unique ID to the user’s browser and are not deleted when the browser is closed.

The cookies we may use on our website are deployed to help our websites function or to improve our advertising and marketing initiatives.. They ensure that you can effectively navigate our website to access your desired content when you visit our websites and help us provide marketing and advertising that is relevant and engaging to you.

You may be able to adjust your browser or device settings to notify you when new cookies are placed on your device, limit acceptance of certain cookies, make them expire, or disable them entirely. However, disabling certain cookies may impair your use of our websites. It is always a good practice to secure your device against possible problems caused by cookies on the internet. For more information about cookies, please see

Analytics. We also may use certain forms of display advertising and other advanced features through Google Analytics. For more information on the use of Google Analytics, please visit Google’s privacy policy here. You can also view available Google opt-out options in the How to Opt Out of Google Data Collection section below.

Interest-based Ads. We permit third-party online advertising networks, social media companies and other third-party services to collect information about your use of our online services over time so that they may play or display personalized or interest-based ads on our online services, on other websites, apps or services you may use, and on other devices you may use. The information used for interest-based advertising may be collected through cookies or other tracking technologies. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research. Certain tracking technologies we use are related to advertising networks, and through those technologies we may share certain information such as IP addresses. Please note that the information we share with those advertising networks might be combined with other information about you that those networks may have collected from other sources.

You have a variety of tools to control the data collected by cookies, web beacons, and similar tracking technologies. For example, you can use controls in your internet browser to limit how the websites you visit are able to use cookies and to withdraw your consent by clearing or blocking cookies. You may also opt-out of interest-based ads from us and third-parties by blocking third party cookies. Please refer to the Your Choices About Online Ads section below for more information about the choices and opt-out options you may have in relation to those practices.

Our Use of Your Personal Information

Use by the Company

In addition to the purposes set out above, we may use your personal information to:

  • provide access to our websites;
  • process service order(s);
  • provide services, including to process billing and payment information;
  • administer services;
  • analyze the use of our websites and services on a personalized or aggregated basis to gather broad demographic information, interests, and behavior so that we may better tailor our websites and services in accordance with customer preferences;
  • process IP addresses to help diagnose problems with our servers and administer our websites;
  • inform customers of any new promotions and services offered, improve our level of service and provide notifications regarding service changes or outages or in order to carry out market research;
  • investigate any complaints or other inquiries customers may submit to us;
  • if you apply for employment with us, process your application;
  • investigate legal claims;
  • enforce the terms of the agreements for our products and services;
  • protect our rights, operations or property; and,
  • allow us to pursue available remedies or limit the damages that we may sustain.

We may also use your personal information for such other purposes as you may consent from time to time, or as otherwise required or permitted by law.

Sharing with Others and International Transfer and Storage of Personal

Because the Company is part of a world-wide group of affiliated companies that often combine resources to provide you with international connectivity, we may transfer or disclose your personal information to our affiliates and service providers outside of Canada as may be necessary in connection with our provision of international services. Unless prohibited by law or contracts with our customers, we may send personal information outside of Canada for the purposes for which it was collected, including for processing and storage by service providers. While your personal information is outside of Canada it is subject to the laws of the country in which it is located, which may have different data protection laws than Canada. For more information about our policies and practices regarding service providers outside of Canada, contact us using the contact information in the “How to Contact Us” section below.

Unless we have your permission to do otherwise or are required by law, we will disclose your personal information only with our affiliated group companies and with our selected business partners for the purposes of provisioning and providing international services to you where you have requested such services. . In connection with our provision of service to you, your personal information may be accessible by third-party service providers with whom we subcontract, including those who assist us in the provision of our services or who host and maintain our websites or our other services, or who provide billing and other out-sourced services to us. All such service providers commit by written contract to complying with our instructions and to keeping all personal information that they store and use on our behalf secure.

Other than as mentioned above, we may disclose personal information and account information in special cases when legal interests are at stake or where otherwise permitted or required by law. For example, we may disclose such information as is necessary to identify, contact, or bring legal action against someone who may be violating a user agreement or may be causing injury to or interference with us, you, or anyone else that could be harmed by such activities. We may disclose personal information as necessary to collect payment for the services we provide. We may also disclose such information as is requested or required by government or law enforcement officials.

We may share non-personal, non-individual information in aggregate form with selected third parties.

Your Choices About Online Ads

How to Opt Out of Online Advertising in Internet Browser

We support the Self-Regulatory Principles for online behavioral advertising (“Principles”) published by the Digital Advertising Alliance and the Digital Advertising Alliance of Canada (“DAA/DAAC”). This means that you may exercise choice regarding the collection of information about your online activities over time and across participating third-party websites for online interest-based advertising purposes. More information about these Principles can be found at If you want to opt out of receiving online interest-based advertisements on your internet browser from advertisers and third parties that participate in the DAA/DAAC program and perform advertising-related services for us and our partners, please follow the instructions at:, or, alternatively, through the Network Advertising Initiative at

When you elect to opt-out through these sites, they will place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements. Opt-out cookies only work on the internet browser and device they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to opt out again and some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again. Disabling cookies may limit your ability to use the services.

How to Opt Out of Online Advertising in Mobile Applications

If you want to opt out of receiving online interest-based advertisements on mobile apps, please follow the instructions at or .

How to Opt Out of Google Data Collection

We also may use certain forms of display advertising and other advanced features through Google, such as Google Analytics. These features enable us to use data collection technologies to inform, optimize, and display ads based on your past visits to the online services.

Effect of Opting Out

Please note that when you opt-out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our online services. It means that the online ads that you do see from DAA program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our online services, including for analytics and fraud prevention as well as any other purpose permitted under the DAA/DAAC’s Principles.

Online Privacy Policy for Children

Our websites do not target and are not intended for use by children under the age of 13.We do not knowingly collect or maintain personally identifiable information from children under the age of 13.

Data Protection and Security

We have implemented physical, technical, contractual and organizational safeguards in an effort to protect your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. Our websites have security measures in place to protect against the loss, misuse and alteration of information under our control.

Like most companies, we cannot guarantee that our safeguards will always be effective. A breach of security safeguards can result in such risks as phishing and identity theft. In such cases, we act promptly to mitigate the risks and to inform you where there is a real risk of significant harm, or as otherwise required by law.

We may also require you to assist us to safeguard your personal information. For instance, if you use our applications or secure website, you should use unique and strong passwords and never share your passwords with others.

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the information in the “How to Contact Us” section below.

Certain information may be transmitted to you by electronic mail. Although it may be illegal to intercept or disclose such messages, the transmissions are not secured.

Requesting Your Personal Information, Making Changes and Notifying Us of Privacy Issues

You may access to the personal information we hold about you at any time by submitting a request to [email protected], and we will provide you with any such personal information to the extent required by applicable laws. Please note that in certain circumstances we may withhold access to your information where we are required to do so by applicable law, or have the right to do so under applicable laws.

You may also challenge the accuracy or completeness of your personal information in our records. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required. Where appropriate, we will transmit the amended information to third parties having access to your personal information. If we are handling your personal information on behalf of a customer, we may refer your correction request to that customer.

We will not charge any costs for you to access your personal information in our records without first providing you with an estimate of the approximate costs, if any.

Third-Party Websites and Services

We may provide links to third-party websites for your convenience and information. We may also make opportunities available to you to purchase, subscribe to, or use other products and online services from third parties with different privacy practices, and those other products and online services are governed by their respective privacy statements and policies. This Privacy Policy does not extend to any websites or products or services provided by third parties. We do not assume responsibility for the privacy practices of such third parties, and we encourage you to review all third-party privacy policies prior to using third-party websites, products or services

How to Contact Us

If you have any questions or complaints about this Privacy Policy, the personal information we collect, or how we use and disclose that information, please contact us at ctaleg[email protected] or by writing to us at the following address:

China Telecom (Canada) Corporation 175 Commerce Valley Dr. W., Unit 210,

Markham, Ontario, Canada L3T7P6

Changes to the Policy

We reserve the right to modify this Privacy Policy from time to time. We will post any changes to our Privacy Policy on our website. When changes are made to this Privacy Statement, they will become immediately effective when published in a revised Privacy Policy posted on our website. We may also communicate the changes to this Privacy Policy through our services or by other means.