China Telecom Canada (“CTC”) has established the following feedback process in accordance with the Accessible Canada Act.
Our feedback process allows the public to comment on the development of the CTC’s initial accessibility plan and any barriers to accessibility that may have been encountered in accessing the CTC (CTExcel) website or ordering, installing or using the CTC services.
a) by telephone at 1-877-331-9871;
b) by sending an email to [email protected] ;
c) by completing the online form ;
d) by mail to 175 Commerce Valley Dr W #210, Thornhill, ON, CA, L3T 7P6.
This description of CTC’s feedback process can be made available in print, large print, braille, audio format, electronic format or any other format that we made agree to provide. To obtain the feedback description, please send your request to [email protected].